About Us:
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team: Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.

About the role: Lead the collections target and control collection flow for specified area. Handle large team of collection officers, their productivity and performance.

Expectations/ Requirements:
To Achieve Collection targets of the area assigned, control flow cases and focus on non starters.
Ensured documented feedback.
Ensure Adequate feet on Street availability/bucket wise /segment wise
Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team




Monitoring performance against set parameters and weekly review with Collection executives.
Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE
Support Collection officers in legal /Police issues/Collection Activities

Superpowers/ Skills that will help you succeed in this role:
People Management Skills
More than 5 years of relevant experience in Collections role
Demonstrated Success and achievement orientation
Excellent Communication Skills
Negotiations skills - solid bias for driving results in a High performance environment
Robust Relationship and Leadership skills
Working Knowledge of Computers

Education: Graduation/ Post Graduation preferred

Why join us:
A cooperative output driven program that brings cohesiveness across businesses through technology
Impr

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