12 Sep
|
3i Infotech
|
Chennai
12 Sep
3i Infotech
Chennai
Incident Management
Service Request Handling
Ticket Lifecycle Management
SLA & Escalation Matrix
Priority & Severity Understanding
Outlook/mail issues
VPN and login issues
Basic network connectivity checks
Monitoring alerts and outages
Monitoring network devices such as routers, switches, firewalls, and links using monitoring tools.
Checking network alerts, link status, bandwidth utilization, and outages.
Performing basic troubleshooting for network connectivity issues.
Supporting remote users for basic network and VPN-related issues.
Basic networking knowledge
Knowledge of routers, switches, and firewalls
📌 Associate Engineer Chennai
🏢 3i Infotech
📍 Chennai