Job Title

Air & Train Customer Support Executive

Department

Customer Support / Operations

Location: Delhi

Job Summary

We are looking for a customer-focused Air & Train Customer Support Executive to assist customers with flight and train-related inquiries, bookings, changes, and issue resolution. The role involves providing timely, accurate, and empathetic support across multiple communication channels while ensuring a smooth travel experience for customers.

Key Responsibilities
Handle customer queries related to air and train bookings, schedules, fares, cancellations, rescheduling, and refunds
Assist customers with ticket issuance, modifications, and revalidation:
Resolve customer complaints and service issues in a qualified and timely manner




Coordinate with airlines, rail operators, and internal teams to ensure quick resolution
Provide accurate information on travel policies, baggage rules, and fare conditions
Maintain detailed records of customer interactions in CRM systems
Ensure compliance with company policies and service quality standards
Meet defined customer satisfaction and productivity targets

Job Types: Full time, Permanent

Pay: ₹14,000.00 - ₹22,000.00 per month

Application Question(s):
Must Have Experaince in Air & Train (Customer Support)

Work Location: Remote

📌 Air & Train Customer Support Delhi
🏢 Trapeza Neobank of India
📍 Delhi