Key Responsibilities
Handle inbound and outbound customer interactions related to orders, deliveries, returns, exchanges, and product inquiries.
Resolve customer issues by understanding complaints, identifying root causes, and providing effective solutions.
Maintain accurate and detailed records of customer interactions and resolutions in CRM or internal systems.
Coordinate with logistics, warehouse, marketing, and internal teams to ensure timely issue resolution and customer satisfaction.
Monitor customer feedback, identify recurring issues, and suggest process or service improvements.
Maintain a positive, empathetic, and qualified attitude in all customer interactions.

Requirements:
Proven experience in customer service or client-facing roles, preferably in retail, e-commerce, or fashion brands.
Strong verbal and written communication skills.
Ability to multitask,



prioritize tasks, and manage time effectively in a fast-paced environment.
Robust problem-solving skills with a customer-first mindset.

What We Offer
Opportunity to work with a growing fashion and lifestyle brand.
Exposure to end-to-end customer support operations in e-commerce and retail.
A collaborative work environment with learning and growth prospects.

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹320,000.00 per year

Benefits:
Leave encashment
Paid sick time
Provident Fund

Experience:
Customer service: 1 year (preferred)

Location:
Bais Godam, Jaipur, Rajasthan (required)

Work Location: In person

📌 Customer Support Executive Bais Godam
🏢 Nandani Creation Limited (Jaipur Kurti)
📍 Bais Godam