About the position

The Senior Software Engineer designs, develops, and supports scalable, API-driven solutions across Salesforce platforms, with a focus on Agentforce, order management (OMS), and AI-enabled workflows.

This role is responsible for building and integrating intelligent, automation-driven experiences that support both customer interactions and commerce operations, including order lifecycle management, service workflows, and emerging AI-assisted use cases.

You will work across Salesforce core (Service Cloud, APIs), SFOMS, integration layers, and AI services to deliver reliable, secure, and high-performing solutions. The role balances system orchestration, backend engineering, and workflow automation, while contributing to broader commerce and service capabilities.

How you will make a difference
Design, develop, and maintain Salesforce-based solutions across OMS, Service Cloud and Agentforce
Build and optimize agent-driven and workflow-based experiences
Integrate Salesforce systems with external platforms using API-first and event-driven architecture




Develop and maintain services and orchestration layers connecting Salesforce (Service Cloud, SFOMS), Commerce platforms & external APIs and AI/LLM-based systems where applicable
Support and enhance order lifecycle workflows (creation, updates, returns, fulfillment signals)
Contribute to AI-enabled use cases, including conversational or automated workflows using Agentforce
Participate in backlog refinement, estimation, and delivery planning
Establish and maintain quality, monitoring, and operational standards
Troubleshoot and resolve issues across Salesforce, integration, and API layers
Drive improvements in automation, system reliability, and developer productivity
Contribute to long-term architectural planning, modernization efforts, and platform roadmap development

You are
Experienced in Salesforce ecosystems, beyond basic configuration
Focused on building scalable, API-first,

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