Customer Relationship Management
Handle customer queries, complaints, and service requests professionally.
Maintain positive and long-term relationships with buyers.
Ensure timely communication with customers regarding project updates, payment schedules, and possession status.

Documentation & Agreement Process
Coordinate booking documentation and agreement procedures.
Verify customer KYC and payment documents.
Coordinate with legal and accounts departments for documentation compliance.

Collections & Payment Follow-Up
Follow up with customers for due payments as per construction-linked payment schedules.
Coordinate with banks for home loan processing and disbursement.
Prepare and share demand letters and payment reminders.

Possession & Handover
Coordinate flat inspection and possession activities.
Ensure timely completion of possession documentation.




Handle customer complaints during handover and ensure proper resolution.
Coordinate with project, maintenance, and facility teams for smooth possession.

Complaint Handling & Service Support
Register and track customer complaints.
Coordinate with internal departments for timely issue resolution.
Ensure high customer satisfaction and maintain service quality standards.

MIS & Reporting
Maintain CRM software/database and update customer records regularly.
Prepare daily, weekly, and monthly reports related to collections, complaints, possession, and customer status.
Maintain customer feedback and satisfaction reports.

Pay: ₹35,000.00 - ₹75,000.00 per month

Work Location: In person

📌 Customer Relationship Manager/post Sales Nagpur (India)
🏢 Kukreja Infrastructures
📍 India