Key Responsibilities:
Handle policy renewals of existing customers.
Drive customer retention and relationship management initiatives.
Cross-sell and up-sell insurance products to existing customers.
Ensure customer satisfaction and timely support.
Achieve monthly, quarterly and yearly retention targets.
Maintain regular communication with customers.
Analyze renewal opportunities and maximize policy retention.
Submit business performance reports to reporting managers.
Behavioral -
Excellent customer handling skills.
Robust communication and listening abilities.
Ability to build long-term customer relationships.
Positive attitude and ownership mindset.
Ability to work under target-oriented environments.
Technical -
Fresher to 2 years of experience.
Knowledge of MS Excel.
Valuable negotiation skills.
Robust analytical and problem-solving capabilities.
Good networking and relationship management skills.
Organized, disciplined and proactive work style.