Job Title: Telecaller - Sales & Customer Service

Industry: Hospitality (Keekoo Hospitality)

Location: Nashik

Rotational between 8 am to 11 pm

Salary: ₹15,000 - ₹18,000 per month

Job Overview:
We are looking for a motivated and customer-focused Telecaller to join our team at

inquiries into confirmed bookings, handling customer interactions over phone calls,

maintaining the sales pipeline, and supporting upselling initiatives. This role is key to

ensuring a smooth and delightful guest experience right from the inquiry stage.

Key Responsibilities:
Inquiry Handling & Conversion
Proactively follow up on leads and convert inquiries into bookings.
Meet defined conversion targets within stipulated timelines.
Maintain accurate records of all interactions and lead progress.
Client Communication & Query Resolution
Provide prompt, accurate, and satisfactory responses to guest inquiries.
Maintain in-depth knowledge of Keekoo properties, offerings, and services.




Build trust and rapport with potential clients through effective

communication.
Sales Pipeline Management
Keep the sales tracker up-to-date with all lead statuses.
Monitor lead flow and ensure timely follow-ups at each stage.
Flag and resolve any delays or gaps in the conversion journey.
Issue Resolution
Address guest concerns or booking/software-related issues professionally.
Coordinate with internal teams to ensure quick and effective resolution.
Call Handling & Customer Service
Engage guests with warmth, professionalism, and empathy on every call.
Ensure a consistently high standard of customer service.
Log call details and outcomes systematically.
Upselling & Cross-Selling
Identify prospects to promote higher room categories, additional

services, or packages.
Tailor suggestions based on guest preferences and requirements

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Telesales Executive Nashik
🏢 Keekoo Hospitality
📍 Nashik