Overview

Our Current Technical Workplace
Database technologies such as SQL and Oracle
Code debugging and troubleshooting tools
API and integration platforms- Application monitoring and observability tools (Kibana)
Cloud platforms and architectures:
Microsoft Azure
Private, Public, and Hybrid Cloud- Serverless and Platform-as-a-Service (PaaS) deployments
CI/CD and automation tools:
GitHub
Jenkins
Application health monitoring and diagnostics tools

What You'll DoInvestigate and resolve proactive monitoring alerts generated through internal monitoring tools.
Maintain SLA/SLO compliance while ensuring high-quality case management and customer satisfaction.
Communicate effectively with customers and internal stakeholders through both verbal and written channels.
Collaborate with engineering, product, and partner teams to resolve customer issues efficiently.
Participate in a 24x7 shift rotation, including out-of-hours support when required.- Contribute to the Knowledge-Centered Support (KCS) program by creating and improving knowledge articles.




Identify opportunities for automation, process optimization, and operational improvements.
Continuously develop technical, product, domain, and customer service skills through training and mentorship.

What We Are Looking For
Passion for delivering exceptional customer experiences with strong ownership and accountability.
Excellent verbal and written communication skills.
Ability to collaborate effectively across global, cross-functional teams while demonstrating empathy and professionalism.
Foundational knowledge of SQL, Oracle, and database querying.- Exposure to API integrations, MuleSoft, or similar integration platforms.-
Understanding of CI/CD concepts using tools such as GitHub and Jenkins.
Solid analytical and problem-solving skills with a continuous learning mindset.
Ability to work in a quick-paced, shift-based, customer support environment.
Commitment to continuous impr

📌 Associate Support Engineer Pune
🏢 Blue Yonder
📍 Pune