Job Summary:
The Customer Care Executive is responsible for handling customer inquiries, resolving complaints, and providing accurate information about products or services. The role requires excellent communication skills and a customer-focused approach.

Key Responsibilities:
Handle inbound and outbound customer calls.
Resolve customer complaints in a timely and skilled manner.
Provide product/service information to customers.
Maintain records of customer interactions in CRM.
Follow up with customers to ensure issue resolution.
Escalate complex issues to the concerned department.
Meet quality standards and performance targets.

Required Skills:
Excellent verbal and written communication skills.
Good listening and problem-solving ability.




Basic knowledge of MS Office and CRM software.
Patience and ability to handle difficult customers.
Ability to work in rotational shifts (if required).

Qualification:
12th Pass / Graduate (Any Stream).
Prior customer service experience preferred but not mandatory.

Job Types: Full time, Permanent, Fresher

Pay: ₹18,000.00 - ₹27,000.00 per month

Advantages:
Cell phone reimbursement
Commuter assistance
Flexible schedule
Internet reimbursement
Leave encashment
Life insurance
Paid time off

Work Location: In person

📌 Customer Care Executive Noida (India)
🏢 Netcom Learning
📍 India