About Ava Finance

At Ava Finance, we believe everyone deserves the opportunity to achieve financial freedom. Our mission is to make credit building and saving simpler, smarter, and more accessible for all.

We’re building tools that empower people to take control of their financial journey—working with their goals, not against them. As a fast-growing FinTech startup, we’re driven by innovation, empathy, and real-world impact. Every day, we help our members move one step closer to financial confidence.

If you’re passionate about meaningful work and want to make a difference in people’s lives, you’ll thrive at Ava.

About the Role

Your mission is simple: make every interaction transparent, supportive, and empowering.

What You’ll Do
Deliver accurate, friendly, and efficient support in both English and Spanish
Guide members through account questions, troubleshooting, and product usage
Take full ownership of customer issues from first contact to resolution
Use tools like Zendesk, Slack, and Google Workspace to track and manage interactions




Collaborate with internal teams to improve processes and share customer insights
Go above and beyond to create positive, memorable customer experiences

What You’ll Bring
1+ years of customer service experience (contact center or FinTech/SaaS experience is a plus)
Fluency in English and Spanish (written and verbal)
Strong communication and problem-solving skills
Comfort with technology and ability to learn new systems quickly
A positive attitude, empathy, and a genuine passion for helping others
Flexibility to work U.S. time zones (Day/Night shifts, including weekends or holidays as needed)

What We Offer
In-office work environment with a collaborative team culture
Paid training and tools for success
Growth opportunities opportunities into Team Lead, Quality, or Operations roles
A supportive startup workplace where your voice matters

Why Ava Finance?

At Ava, we’re not just building financial tools—we’re cha

📌 Bilingual English/spanish Customer Support Representative Jalandhar
🏢 Ava Finance
📍 Jalandhar