Company: Marsh

Description:
Helps to resolve issues, working with clients (primarily internal, occasionally external), other IT departments and suppliers as appropriate; Helps to provide support until tickets are resolved.

Assists in troubleshooting activities to resolve moderately complex issues reported by users, as well as troubleshoot system-triggered alerts and triage issues to the appropriate technology groups.

Supports basic change management processes (i.e. Software Development Lifecycle and Change Management).

Ensures appropriate support documentations are completed and maintained.

Coordinates resources and activities for client specific requests.
Excellent interpersonal and communication skills
Valuable organisational and planning skills
Sound knowledge of superannuation administration processes
Very valuable analytical and problem-solving skills.
Ability to work well under pressure/ with minimum supervision.
General knowledge on networking, Windows/Unix Server/OS, Active Directory, switches/routers, firewalls and VDI




Knowledge and experiences working in:
Service Now, ITIL, Incident and Change Management
Knowledge in synthetic monitoring Alertsite, Splunk, Datadog
DNS, Firewall, SSL, redirects, and related operations
SQL queries/scripting; Oracle, PL SQL, SQL Server, asp.net, ODBC, JDBC
Outcome driven with adherence to deadlines and legislative requirements.
Sound understanding for Identity and access management (IAM) and user access management.

Marsh is committed to embracing a diverse, inclusive and versatile work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected b

📌 Senior Engineer Pune
🏢 Marsh
📍 Pune