Job Summary

Handle inbound and outbound patient calls, schedule appointments, resolve queries, and ensure high-quality patient service through effective communication and system updates.

Key Responsibilities
Handle patient calls related to appointments, inquiries, and follow-ups
Schedule, reschedule, and confirm OPD appointments
Provide accurate information on hospital services and doctors
Update call details and patient data in CRM/HIS system
Resolve patient queries within defined TAT and escalate when required
Maintain confidentiality and follow call center SOPs

Skills Required:
Robust communication and interpersonal skills
Patient-centric and service-oriented approach
Basic computer and CRM knowledge
Ability to work in shifts and handle call volume

Pay: ₹25,000.00 - ₹30,000.00 per month

Application Question(s):
Will you be ok with Rotational Shift?

Work Location: In person

📌 Call Centre Executive Ahmedabad
🏢 SHALBY
📍 Ahmedabad