Responsibilities:
Recognize, exemplify and adhere to ICONs values, which center around our commitment to People, Clients and Performance.
As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
Provides programme support as assigned
Provide support for external and internal audits and/or client requests for training documentation on study staff including preparation of employee reports (training histories or learning plans when requested) and provision of scanned or actual paper files, when necessary.
Maintain departmental files, as necessary
Demonstrate leadership by working at a high level of quality with minimal supervision
Mentor and coach other Learning and development coordinators as required
Provide timely and skilled customer service via ICON s help desk application
Provide support for ICON systems that promote learning and development




Ability to communicate effectively with internal and external customers
Generate reports as necessary
Perform additional activities and responsibilities related to the job role and support ICON University activities as assigned.
Proactively informs Icon University management of department and or learning and development related issues.
Work collaboratively and proactively as part of the wider ICON University team
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
US/LATAM/CAN: experience in relevant discipline in Training, Learning Development, Education, Management, HR or other
EU/APAC: In depth proven experience in relevant discipline in Training, Learning Development, Ed

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