Build and modify Klara electronic forms for our customers.
Provide support to our customer base in response to Klara product requests and problems reported by our customers.
Coordinate across departments to provide support through all stages of the customer s journey.
Execute an exceptional customer support experience- including responding quickly to questions (via email and online chat) and following up on reported issues.
Investigate bugs and file tickets with our Engineering team when appropriate.
Collect customer feedback and advocate customer needs cross-functionally
Identify patterns in support interactions, then take appropriate action to address these patterns
Help out with various Customer Success projects as needed

Skills Requirements:
Have 3+ years of experience in a support role.




Have a basic knowledge of web technologies, including knowledge working with mobility focused applications.
Consider empathy and patience to be among your top strengths.
Have an aptitude for digesting and communicating technical concepts across audiences of varying technical ability.
Excel at identifying problems, discovering root causes, and working quickly to find long-term solutions.
Communicate with a qualified, upbeat, and friendly tone.
Prioritize well, especially while under pressure.
Thrives collaborating in a team setting as well as working autonomously.

📌 Support Specialist I Secunderabad (India)
🏢 ModMed Technologies India Private Lid
📍 India