Bengaluru, Karnataka

Job Summary

Job Title\
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Microsoft Dynamics Application Support Engineer\
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Job Summary\
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Key Responsibilities\
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Application Support\
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Investigate and resolve production incidents within SLA.\
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Coordinate with development teams for bug fixes and enhancements.\
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Support deployment activities across Development, QA, UAT, and Production settings.\
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Incident & Problem Management\
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Manage incidents using ITSM tools such as ServiceNow, D365 CRM or Jira.\
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Prioritize tickets based on business impact.\
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Perform issue triage and communicate status to stakeholders.\
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User Support\
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Provide functional and technical support to business users.\
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Conduct knowledge transfer sessions.\
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Create user guides and troubleshooting documentation.\
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Documentation\
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Maintain support documentation.\
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Collaboration\
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Work closely with: \
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Business users\
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Functional consultants\
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Developers\
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Infrastructure teams\




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Third-party vendors\
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Technical Skills\
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Required\
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Microsoft Dynamics 365 (CRM/CE, F&O;, Business Central, or AX)\
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Microsoft Power Platform\
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Power Apps\
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Azure fundamentals\
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REST APIs\
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Web Services\
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Office 365\
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Excel\
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Positive to Have\
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Azure DevOps\
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Azure Logic Apps\
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Azure Service Bus\
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Power BI\
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SSMS\
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Functional Skills\
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Incident Management\
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Problem Management\
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SLA Management\
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Root Cause Analysis\
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Production Support\
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Business Process Understanding\
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User Training\
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Required Experience\
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Experience supporting production environments.\
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Experience with ITIL-based support processes.\
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Experience working in global support teams.\
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Experience with ticketi

📌 Administrator Microsoft 365 Administration Bengaluru (India)
🏢 HCLTech
📍 India