Job DescriptionLocation : Bangalore
nJob Type : Full-time
nExperience : 1 - 2.5 yrs
nResponsibilities
n● Answering calls and mails to guide customers about Livspace design services and
nproducts for end-to-end home design projects as per the SLA and TAT. ● Assisting
ncustomers while they shop online; guiding them on the best design products for their
nhomes.
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Inbound & outbound expereince required.n
Keeping records of customer interactions and different transactions, recordingn

ndetails of complaints, comments, and inquiries.
n● Follow up with stakeholders to ensure that appropriate action has been taken on
ncustomer requests and complaints
n● Escalate unresolved customer requests, pass on grievances to higher departments
nfor further investigation and clarification
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Make reminder calls to clients, send follow-up emails, and schedule appointmentsn




Feedback calls to customersn
Perform other duties as assignedn

nKey Requirements
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Great written and verbal communication skillsn
Positive listener with active problem solving skillsn
Good interpersonal and analytical skillsn
Quick learner and open to learning current channels or processesn
Adaptable with work timings/ schedule and availability.n
Knowledge of social media platformsn
E-commerce experience is a bonusn
Freshers are more than welcomen
Multitasker with flexibility to work in different work roles.n
Basic knowledge about home interior design and products would be an addedn

nadvantage.
n● Prior experience of working with CRM tools such as Freshdesk would be an added
nadvantage.

📌 Customer Support Executive Karnataka
🏢 LivSpace
📍 Karnataka