Your Role:
Ensure qualified and courteous customer support services.
Promote a productive and positive experience with customers to ensure high quality support.
Handle escalated customer service issues as needed.
Control costs by managing staffing levels, adjusting as volume dictates.
Monitor call quality and customer satisfaction metrics to improve service levels and assess training needs.
Administer motivational programs including incentives and contests to drive performance.
Work across departments in support of the organization.
Manage the activities of team members.
Conduct hiring, firing, performance appraisals, and pay reviews.
Skills Requirements:
Bachelors Degree, required
Six plus years of experience with at least one year of leadership responsibility.
Business acumen, excellent communication, leadership skills, functional area expertise, and relationship management.
📌 Manager, Support Services Secunderabad
🏢 ModMed Technologies India Private Lid
📍 Secunderabad
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