Customer Technical Support
Provide technical support and resolve customer queries efficiently
Ensure timely responses while maintaining high service standards

Troubleshooting & Issue Resolution
Assist users with basic networking and web-related concerns
Escalate complex technical issues to the relevant internal teams

Database & Web Support
Troubleshoot basic MySQL database queries and functions
Support issues related to URLs, APIs, web browsing, and HTML

Documentation & Service Management
Maintain accurate records of customer issues and resolutions
Track support requests and update relevant documentation
Ensure proper communication throughout the support lifecycle

Pay: ₹15,000.00 - ₹20,000.00 per month

Perks:
Provident Fund

Application Question(s):
We have a 2-year bond as part of this role. Are you comfortable with that?
What is your current CTC?
What is your expected CTC?

Experience:
Technical support: 1 year (required)

Language:
English (required)

Location:
Andheri East, Mumbai, Maharashtra (required)

Work Location: In person

📌 Technical Support Executive Andheri East (India)
🏢 Helo.ai by viva connect
📍 India