Working with us:
We are an equal-chance employer and believe that organisations shine when everyone is given a voice, which is why we have several cross-functional teams that allow for difference of opinion and healthy debate, fostering a community of committed and responsible professionals.
We provide an open and stimulating setting to employees to realise their true potential. Our people are our biggest asset, which is why we offer one of the best employee benefit packages in the market and reward those who show outstanding commitment to work and creativity.

Vidyavihar

Job Summary
The Key Account Manager (KAM) - Logistics is responsible for managing and
growing strategic client accounts by delivering end-to-end logistics solutions. The
role focuses on customer retention, revenue growth, contract management, and
cross-functional coordination to ensure high service levels across freight,
warehousing, transportation, and supply chain services.

Key Responsibilities
Account Management & Growth
Manage and develop relationships with customers.




Act as the primary point of contact for assigned customers.
Onboard, implement current projects for customers and handover the projects to
operations
Drive revenue growth and margin improvement within existing accounts.
Client Relationship & Service Delivery
Understand client supply chain needs and propose tailored logistics solutions.
Ensure service level agreements (SLAs) and KPIs are met or exceeded.
Handle escalations, resolve service issues, and coordinate corrective actions.
Conduct regular business reviews (QBRs/MBRs) with customers.
Commercial & Contract Management
Prepare and negotiate pricing, contracts, and rate agreements.
Monitor profitability and cost drivers for each account.
Support tender responses and contract renewals.
Internal Coordination
Work closely with operations, customer service, finance, and procurement
teams.
Ensure that Monthly Billing is done

📌 Key Account Manager Vidyavihar
🏢 Emiza
📍 Vidyavihar