Job Summary:
We are looking for a Customer Support Executive (Voice Process) with excellent communication skills in English and Hindi to handle customer queries over calls. This is a night shift role with pick-up and drop cab facility provided.

Key Responsibilities:
Handle inbound and outbound calls to assist customers with their queries and concerns.
Communicate clearly and professionally in both English and Hindi.
Provide timely and effective resolutions to customer issues.
Maintain high levels of customer satisfaction and service quality.
Accurately log call information and follow up on pending cases.
Escalate unresolved issues to the appropriate teams as needed.
Adhere to call handling scripts, compliance guidelines, and quality standards.

Eligibility Criteria:
Education: Minimum 12th Pass / Graduate
Languages: Fluent spoken English and Hindi is mandatory
Comfortable working in night shifts:
Positive problem-solving and interpersonal skills
Basic computer and typing skills

Pay: ₹250,000.00 - ₹490,099.22 per year

Perks:
Health insurance
Paid sick time
Paid time off

Work Location: In person

📌 Customer Support Executive Gurugram
🏢 Hiretick
📍 Gurugram