12 Sep
|
Sukino Healthcare
|
Bengaluru
12 Sep
Sukino Healthcare
Bengaluru
Job description:
Lead patient care services at the center.
Optimize costs through budgetary control and ensure service coordination across teams.
Address patient issues and escalations, ensuring satisfaction.
Maintain dashboards and MIS for accurate reporting.
Coordinate with sales for lead closure and conversion.
Liaise with diagnostic centers and facilitate patient movement as needed.
Oversee floor operations, update billing, and explain bills to families.
Develop, implement, and document customer service protocols.
Ensure effective front-end services through recruitment, training, and assessments.
Escalate issues to senior management for timely intervention.
Implement customer feedback processes and collaborate with cross-functional heads.
Establish performance metrics for staff and drive cost-cutting and profitability efforts.
📌 Assistant Manager Operations Bengaluru
🏢 Sukino Healthcare
📍 Bengaluru