Roles Responsibilities:
Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of chance, highlighting best practices, and documenting them.
Review the customer journey, identifying how it s supported, taking a consultative approach in helping clients overcome issues and achieve goals
Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
Collaborate, problem-solve, and/or strategize upcoming client meetings with team members
Prepare necessary documentation or visuals for clients to demonstrate the performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement.
Work with the sales and marketing team to drill customer references and develop case studies.




Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.
Maintain existing customer success metrics and data as directed.
Lead campaigns and promote proactive customer contact strategy to manage and improve Churn, Retention Customer Delight at a product level
Prepare necessary documentation or visuals for internal stakeholders to demonstrate performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement

Mandatory Qualifications:
7+years of total experience has to be in customer success or

📌 Associate Manager, New Initiatives Bengaluru
🏢 Razorpay
📍 Bengaluru