Deputy Manager - Warranty Management (Fire Fighting Engine Pumps)
KSB Pumps Limited is seeking a driven Deputy Manager - Warranty Management (Fire Fighting Engine Pumps) to lead the effective complaint management for our firefighting engine and industrial pumps. This role is ideal for a Mechanical Engineer with experience in the Engine & Pump Industry who possesses a robust technical background in these products and exceptional problem-solving skills.
Major Responsibilities:
Effectively manage complaints for firefighting engine and industrial pumps.
Ensure on-time complaint closure.
Coordinate complaints/commissioning with Engine OEM (Original Equipment Manufacturer).
Manage Field Service Coordinators of the Engine OEM and follow up with them until complaint closure.
Document all complaint interactions and resolutions.
Investigate the root cause of complaints and identify potential solutions.
Implement corrective actions to prevent the recurrence of complaints.
Monitor and evaluate the effectiveness of implemented solutions.




Provide technical support to the Field Service team as required.
Book & execute spares for warranty complaints with close coordination with the Engine OEM.
Coordinate with TSS (Technical Sales Support), PMPS (Product Management & Production Systems), QA (Quality Assurance) & Production for product/process improvement.
Prepare reports on complaint trends, defect trends, resolution times & other relevant metrics. Present findings & recommendations to management in monthly meetings.
Arrange Technical Trainings for firefighting industrial pumps.
Manage warranty & service agreements with engine suppliers.

Skills:
Solid technical background of firefighting pumps & Engines.
Target-oriented and adept at Problem Solving.
Ability to handle stressful situations and maintain composure under pressure.
Valuable communication , having quick decision-making skills.

Qualifications:
Formal Education : Bachelor of Engineering -

📌 Deputy Manager Nashik (India)
🏢 KSB Pumps
📍 India