Job DescriptionCandidate must have 15+ years of IT industry experience with proven success in managing large-scale delivery portfolios, global delivery teams, client relationships, and business growth initiatives.

NRequired Skills & Experience

N

n
- Lead a delivery cluster comprising multiple accounts, programs, and strategic clients.
N
- Own end-to-end deliveryresponsibility including:
N
- Delivery Excellence
N
- Customer Satisfaction
N
- Revenue Management
n
- Profitability Management
N
- Resource Optimization
N
- Risk Management
n
- Experience managing:
N
- Large-scale Digital Transformation Programs
N
- Salesforce Programs
N
- Cloud Transformation Initiatives
N
- Enterprise Application Delivery
N
- Managed Services Engagements
N
- Solid expertise in:
N
- Portfolio Management
N
- Program Governance
n
- Delivery Management
N
- PMO Governance
n
- Executive Reporting
N
- Demonstrated experiencein:
N
- Multi-million-dollar portfolios
N
- Global Delivery Models
N
- Offshore-Onsite Delivery Management
N
- Multi-vendor environments
N
- Strong understanding of:
N
- Agile Delivery
n
- Waterfall Delivery
N
- Hybrid Delivery Models
N
- Product-Based Delivery Models
N
- Experience in managing delivery KPIs:
N
- Revenue
n
- Margin
N
- Utilization
n
- CSAT
N
- Employee Satisfaction
N
- Delivery Quality
n
- Responsible for forecast planning, capacity planning, resource planning, and succession planning.
N
- Expertise in:
N
- Escalation Management




N
- Risk Management
n
- Issue Resolution
N
- Stakeholder Communication
N
- Strong knowledge of:
N
- Salesforce Ecosystem
N
- Cloud Technologies
n
- AI & Automation
N
- Digital Transformation Programs
N
- Experience driving operational excellence and continuous improvement initiatives.
N
- Strong leadership and people management capabilities.
N

nKey Responsibilities*

N

n
- Lead and manage aportfolio of strategic accounts and delivery programs.
N
- Own customer delivery commitments and business outcomes.
N
- Establish delivery governance frameworks and review mechanisms.
N
- Ensure successful delivery of projects within scope, budget, and timelines.
N
- Drive customer satisfaction and long-term client relationships.
N
- Manage delivery risks, escalations, dependencies, and mitigation plans.
N
- Collaborate with Sales,Presales, Practice, and Account teams for growth opportunities.
N
- Drive account mining, upselling, and cross-selling opportunities.
N
- Monitor portfolio financials including revenue, margin, utilization, and forecasting.
N
- Build high-performing delivery teams and leadership pipelines.
N
- Ensure compliance with quality standards, security policies, and organizational governance.
N
- Sponsor innovation, automation, and continuous improvement initiatives.
N
- Participate in executive steering committee meetings and customer governance reviews.
N

📌 Hiring: Delivery Cluster Head (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru