Job DescriptionCall Center sales manager (E-commerce / Direct Sales)
NLocation: Thane – Wagle Estate
NWork Mode: 100% In office
NTeam Size: 80+ Employees in India Operations
NExperience: 8+ Years
NRole Overview
nWe are looking for a dynamic and result-oriented Sales Director – Call Center to lead and scale outbound telesales operations in India. This role will be responsible for driving revenue growth, managing large sales teams, optimizing call center performance, and building a high-performing sales culture.
NThe ideal candidate should have robust experience in outbound telesales operations, team leadership, KPI management, coaching, and sales process optimization.
NKey Responsibilities
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Lead the daily operations of the outbound sales call center to achieve business targets N
Develop sales processes, SOPs, and operational policies N
Define and track KPIs for telesales teams N
Create effective sales scripts, campaigns, and promotional strategies N
Monitor call quality, team productivity, and customer interactions N




Analyze sales data and operational metrics to improve efficiency and conversions N
Conduct performance reviews, coaching, and training sessions N
Handle escalated customer concerns and complex operational issues N
Drive employee engagement, motivation, and retention N
Manage workforce planning, hiring, and performance management N
Prepare daily and weekly sales performance reports N
Collaborate closely with senior leadership on business growth strategies N

nRequired Skills & Experience
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Graduate in any discipline (10+2+3 education system) N
8+ years of experience in outbound telesales/call center operations N
Minimum 6 years in leadership roles managing teams of 50+ members N
Solid experience in sales operations, coaching, and team performance management N
Excellent analytical and reporting skills with a data-driven mindset N
Strong communication and stakeholder manageme

📌 Sales Director Kalyan (India)
🏢 Elitez India
📍 India