Job DescriptionJob Summary

NWe are looking for experienced and customer-focused Customer Service Executives to join our team for an international process.

NThe ideal candidate should have a minimum of 1 year of experience in International Voice or Chat Customer Service and should have excellent communication and customer-handling skills.

NKey Responsibilities

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- Handle customer queriesthrough International Voice or Chat support.
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- Understand customer requirements and provide accurate solutions.
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- Respond to customer queries professionally and within the required time.
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- Resolve customer concerns and complaints effectively.
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- Customer-focused and professional.
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- Confident while communicating with international customers.
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- Positive at handling customer queries and resolving issues.
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- Maintain accurate records of customer interactions.
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nRequirements

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- Excellent verbal and written communication skills.
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- Strong customer-handling and problem-solving abilities.
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- Good listening and interpersonal skills.
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- Basic computer knowledge.
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- Willingness to work in rotational/UK shifts, if applicable.
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- Candidates with international customer service experience will be preferred.
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📌 Hiring: Customer Service Executive - International Chat Process (Alibag)
🏢 WNS
📍 Alibag