Job DescriptionLocation: Andheri East, Mumbai

NWork Mode: Work from Office

NWorking Days: 6 Days a Week

NRole Type: Full-Time

NCompensation: Market-competitive salary + Performance-Based Incentives

NAbout Luma Fertility

nLuma is building the future of fertility care in India — patient-first, technology-enabled, and focused on creating a more thoughtful and seamless fertility experience.

NWe are a growing fertility company backed by leading investors and are building a team that combines empathy, ownership, and high-quality patient engagement.

NAbout the Role

nWeare looking for a CRM Executive who will be responsible for managing patient interactions and ensuring a smooth journey from the initial enquiry through consultation and follow-ups.

NThis role is ideal for someone who is empathetic, confident on calls, organised, and comfortable working in a target-oriented environment. You will be an important point of contact for patients and will play a key role in creating a warm and positive experience.

NKey Responsibilities

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- Handle inbound and outbound calls with prospective and existing patients.
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- Follow up with leads and enquiries through calls and WhatsApp.
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- Understand patient requirements and provide relevant information about the next steps.
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- Schedule and coordinateconsultations and appointments.
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- Maintain regular follow-ups with patients and ensure leads are effectively tracked.
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- Build strong relationships with patients through clear, empathetic, and professional communication.
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- Update and maintain accurate patient and lead information in the CRM system.
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- Coordinate with doctors, clinical teams,



and internal stakeholders to ensure a seamless patient experience.
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- Work towards defined conversion and follow-up targets.
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- Identify opportunities to improve patient engagement and lead conversion.
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- Handle patient queries professionally and escalate concerns to the appropriate team when required.
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nWhat We're LookingFor

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- 1–4 years of experience in CRM, patient coordination, inside sales, telecalling, customer relationship management, or a similar role.
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- Experience in healthcare, fertility, IVF, hospitals, clinics, or wellness will be an advantage.
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- Excellent verbal and written communication skills.
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- Strong interpersonal and relationship-building abilities.
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- Empathetic and patient-centric approach.
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- Comfortable making frequent calls and following up with leads.
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- Good organisational andfollow-up skills.
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- Comfortable working with CRM systems, Excel, WhatsApp, and other communication tools.
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- Ability to work in a fast-paced, growing setting.
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- Strong ownership and a results-oriented mindset.
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nWhy Join Luma?

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- Be part of a high-growth fertility company transforming the patient experience.
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- Work closely with a young, ambitious, and cooperative team.
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- Opportunity to grow with the organisation as we expand.
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- Performance-based incentives in addition to your fixed compensation.
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- Exposure to healthcare,patient experience, CRM, and business operations.
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nImportant Details

NLocation: Andheri East, Mumbai

NWorking Days: 6 Days a Week

NSalary: Competitive + Performance-Based Incentives

NWork Mode: Work from Office

📌 Hiring: Crm Executive (Alibag)
🏢 Luma fertility
📍 Alibag