The Collection Manager – EM Recovery is responsible for managing end-to-end collections for EMI/EM recovery portfolios, driving delinquency reduction, improving resolution efficiency, and ensuring compliance with regulatory and company guidelines.

Key Responsibilities

Portfolio & Performance Management
Manage assigned EM/EMI recovery portfolio across buckets (early, mid, late).
Drive collection efficiency, resolution rate, and reduction in delinquency (DPD).
Monitor daily, weekly, and monthly collection targets and KPIs.

Team & Vendor Management
Manage and mentor field collection teams and agency partners.
Allocate cases, track productivity, and ensure optimal coverage.
Conduct regular performance reviews, training, and coaching sessions.

Strategy & Execution




Implement collection strategies aligned with business goals.
Optimize field visits, calling strategies, and settlement programs.
Work closely with risk, product, and analytics teams to improve recoveries.

Compliance & Governance
Ensure adherence to RBI guidelines, fair practice code, and Paytm policies.
Handle escalations, customer complaints, and dispute resolutions.
Maintain accurate documentation and reporting.

Reporting & Analysis
Prepare MIS reports on collections, roll rates, and recoveries.
Analyze trends, identify gaps, and propose corrective actions.
Track agency performance and recommend scale-up or corrective measures.

📌 Collection Manager Meerut
🏢 One97 Communications
📍 Meerut