We are looking for a dynamic and customer-focused Customer Experience Manager with 3–5 years of experience in the staffing/recruitment industry, preferably supporting GCC (Global Capability Center) clients.
The ideal candidate should have strong B2B sales exposure, field sales experience, and excellent relationship management skills. This role involves working closely with senior stakeholders and ensuring exceptional client satisfaction across staffing services.

Requirements:
3–5 years of experience in Staffing / Recruitment / Business Development
Experience working with GCC clients preferred
Solid B2B sales and field sales experience
Excellent communication and stakeholder management skills
Ability to interact with senior leadership (CXOs, HR Heads, TA Leaders)
Solid negotiation and problem-solving skills
Target-driven and self-motivated
Comfortable working in a fast-paced environment
Willingness to travel locally

Roles and Responsibilities:
Strategic Responsibilities
Develop and execute customer experience strategies for GCC clients




Identify and drive new business opportunities within existing and recent accounts
Build long-term account growth plans aligned with revenue goals
Analyze client feedback and market trends to improve service offerings
Optimize internal processes for efficient staffing delivery
Client Engagement & Relationship Management
Act as the primary point of contact for GCC clients
Build strong relationships with HR Heads, TA Directors, and business leaders
Conduct regular client meetings, reviews, and field visits
Understand hiring requirements and align internal teams accordingly
Ensure high client satisfaction, retention, and engagement
Handle escalations and ensure quick resolution
Collaboration with Delivery & Recruitment Teams
Work closely with recruitment teams for timely hiring fulfillment
Share real-time updates on client expectations and priorities
Track delivery metrics and iden

📌 Customer Experience Manager Hyderabad
🏢 CRED IT Solutions
📍 Hyderabad