Role Summary

Lead, train and supervise the team handling e-visa applications. Ensure smooth process flow, high quality responses, accurate documentation, and valuable agent performance.

Key Responsibilities
Mentor & coach team members on e-visa processes, requirements, documentation, and SOPs
Monitor and ensure timely follow ups with B2B / B2C agents for pending applications
Oversee real time updates in internal tracking systems (submission status, reference numbers etc.)
Ensure accuracy & consistency in communications and documentation with agents & front office staff
Handle escalations, quality checks, error detection, and corrective feedback
Maintain performance metrics (turnarounds, error rates, agent satisfaction)

Required Skills & Qualifications
Solid experience in e-visa / visa operations / immigration documentation
Positive leadership / coaching skills; ability to guide & improve team performance
Excellent communication skills (written & verbal)
Detail oriented & process driven; comfortable with tracking systems/tools
Ability to manage multiple priorities, high volume, and maintain quality under deadlines

📌 E Visa Team Coach Mumbai
🏢 Atlas Tours & Travels
📍 Mumbai