Job DescriptionHead of Experience & Training Centre

NLifetime Health Care PlusPvt Ltd | Full time | Bengaluru, Karnataka

NLifetime Health Care Plusis a digital healthcare company providing nursing, physiotherapy, and caregiving services. We're building a dedicated Training Centre and looking for a leader to own both staff training and patient experience for our operations.

NWhat you'll do

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- Design and run a structured Training Centre covering clinical skills, soft skills, and service etiquette for nurses, physiotherapists, and caregivers.
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- Build the onboarding/induction training journey for new hires, including simulation-based learning.
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- Own the patient/family experience strategy — journey mapping, service standards, and satisfaction tracking (NPS/CSAT).
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- Turn patient feedback and complaints into targeted training interventions.
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- Develop a train-the-trainer model to scale training delivery.
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- Partner with Quality and HR teams to align training with credentialing and compliance cycles.
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nWhat we're lookingfor

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- 6-10 years in clinical training, L&D;, or patient/customer experience — healthcare or home-healthcare background preferred.
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- Experience designing and scaling training programs for a field-based workforce.
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- Prior ownership of patient/customer experience metrics (NPS, CSAT).
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- Strong facilitation, communication, and empathy skills.
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📌 Head Of Experience And Training Center (Bengaluru)
🏢 Lifetime Health
📍 Bengaluru