Key Responsibilities
Manage end-to-end contact center operations.
Handle Team Leaders and drive team performance.
Ensure SLA, KPI, CSAT, productivity, and quality targets are achieved.
Monitor daily operational performance and prepare MIS reports.
Drive process improvements and client satisfaction.
Handle escalations and maintain smooth operational flow.
Coach and mentor teams for performance enhancement.

Candidate Requirements
Graduation Mandatory.
6–10 years of overall BPO experience.
Minimum 2–3 years experience as AM Operations in BPO/Healthcare process.
Robust knowledge of Contact Center metrics and operations.
Positive communication, stakeholder management, and team handling skills.
Experience in Healthcare BPO preferred.

Preferred Skills
Team Management
Client Handling
SLA & KPI Management
Reporting & Analysis
Healthcare Operations Knowledge
Leadership & People Management

📌 Assistant Manager Operations Kolkata (India)
🏢 Apollo Hospitals Enterprise
📍 India