Responding to the Customers on their queries received on incoming calls and emails.
Outbound calls for query resolution , call back requests received from customer.
Cross functional co-ordination with functional representative to obtain resolution
End to end query/request and complaint resolutions on emails.
Triggering manual communications to customer via email and SMS
Preparing Dashboards
Attending to Walk in Customers to resolve their queries
Ensuring 1st response and resolution within defined timelines
Correct identification and tagging of query, request and complaint