Location: Bangalore, Chennai, Hyderabad

Experience: 10+ Years

Employment Type: Full-Time

We are looking for a highly experienced ServiceNow Telecom Architect with solid expertise in ServiceNow Order Management for Telecom (OMT/SOMT) and telecom transformation programs.

If you have hands-on experience designing and implementing end-to-end Lead-to-Bill (Lead-to-Cash) solutions and have worked extensively within the telecom ecosystem, we'd love to connect with you.

Key Responsibilities

Lead architecture and implementation of ServiceNow Telecom Order Management (OMT/SOMT) solutions.

Design and implement end-to-end telecom processes covering:

Lead → Opportunity → Quote → Order Capture → Order Management → Fulfillment → Service Activation → Billing

Define scalable solution architectures across:
Lead & Prospect Management
Quote Management
Product & Service Catalog
Order Capture & Order Entry
Order Decomposition
Order Fulfillment
Service Activation
Inventory & Resource Management
Billing Integration





Design integrations between ServiceNow and Telecom BSS/OSS platforms.

Provide technical leadership for ServiceNow development and implementation teams.

Lead customer workshops, architecture reviews, solution design sessions, and transformation initiatives.

Drive automation, workflow optimization, and best practices across telecom operations.

Required Skills & Experience

ServiceNow Expertise
ServiceNow Platform Architecture
Telecom Industry Solutions
SOMT / OMT Implementations
Product Catalog & Product Modeling
Order Management & Fulfillment
Flow Designer, Business Rules & Script Includes
IntegrationHub, REST & SOAP APIs
Workflow Automation & Orchestration
CMDB / CSDM
ServiceNow Governance & Best Practices

Telecom Domain Knowledge

Solid understanding of:
B2B/B2C Telecom Processes
Lead & Opportunity Management
Quotation & Pricing
Product & Offer Management
Order Orchestration & Decomposition
Service Qualificat

📌 Servicenow Telecom Architect Bengaluru
🏢 Sonata Software
📍 Bengaluru