# ### Housekeeping – Guest Service Associate (GSA) Position: Guest Service Associate – Housekeeping Department: Housekeeping Reports To: Executive Housekeeper / Assistant Executive Housekeeper Location: Hotel ### Job Purpose To maintain high standards of cleanliness, hygiene, and presentation throughout guest rooms and public areas while providing friendly and efficient service to guests. ### Key Responsibilities Clean and maintain guest rooms, corridors, and assigned public areas as per hotel standards. Make beds, change bed linen, towels, and other room supplies as required. Replenish guest amenities and housekeeping supplies. Ensure guest rooms are properly arranged and meet the hotel's cleanliness standards. Clean and maintain bathrooms, including sanitization of fixtures and surfaces. Report maintenance issues, damages, lost & found items, and safety concerns to the concerned department. Handle guest requests and provide prompt and courteous service. Follow all hotel procedures related to hygiene, safety, security, and cleanliness. Maintain proper use and care of cleaning equipment, chemicals, and housekeeping materials. Ensure all cleaning chemicals are used according to safety guidelines. Coordinate with Front Office regarding room status and guest requirements. Support the housekeeping team during high occupancy, events, and special assignments. Maintain cleanliness of housekeeping pantries, trolleys,



and service areas. Follow Lost & Found procedures and immediately hand over found items to the designated person. Maintain professional grooming, personal hygiene, and a positive attitude at all times. Attend departmental briefings, training sessions, and meetings as required. Perform any other duties assigned by the Executive Housekeeper or management. ### Skills &

Competencies Good communication and interpersonal skills. Guest-oriented attitude. Good attention to detail. Ability to work effectively as part of a team. Knowledge of basic housekeeping procedures. Ability to work under pressure and manage time effectively. Good personal grooming and hygiene. Willingness to work in shifts, including weekends and holidays. ### Qualification &

Experience Minimum qualification: 10th / 12th / Diploma in Hotel Management or equivalent. Freshers can be considered. Previous hotel housekeeping experience will be an added advantage. ### Key Performance Areas (KPIs) Guest room cleanliness and presentation. Guest satisfaction. Productivity and timely completion of assigned rooms. Compliance with hotel hygiene and safety standards. Proper handling of hotel equipment and supplies. Grooming and skilled conduct.

* Teamwork and communication.

Pay: ₹8,086.00 - ₹25,322.01 per month

Work Location: In person

📌 GSA House Keeping (Bengaluru)
🏢 Novotel u0026 ibis Bengaluru Outer Ring Road
📍 Bengaluru