Requirement:
Minimum 1 to 3 years of experience in application support or a related field.
Robust analytical and problem-solving skills.
Role and responsibility:
Provide first and second-level support to users experiencing application issues.
Troubleshoot and resolve software problems, escalating complex issues to the development team when necessary.
Document and track all support requests using a ticketing system.
Communicate effectively with users to understand their needs and provide timely updates on issue resolution.
Contribute to the development and maintenance of knowledge base articles and other support documentation.
📌 Application Support Engineer Mumbai
🏢 Unistanz software
📍 Mumbai
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