Key Responsibilities
Adding trip details on desktop/phone.
Making outbound calls (telecalling) to customers/clients for coordination, follow-ups, issue resolution, and service updates.
Handling and Training customers on mobile and desktop applications.
Preparation of Daily MIS for different clients
Handling Customer queries and providing solutions.
Follow up to ensure that appropriate actions were taken on customers' requests
Refer unresolved customer grievances or special requests to Operationsʼ Manager
Extensively calling and communicating via other media with multiple stakeholders on a daily basis
Calling multiple stakeholders extensively

Requirements
Effective in handling and communicating with customers
Ability to listen and active problem-solving skills
Valuable interpersonal skills, excellent verbal communication & basic written communication
Advanced knowledge of Excel
Decent knowledge of mobile apps and desktop applications.
Qualification: High school degree or equivalent
Ready to work 6 days a week

📌 Operations Executive Delhi
🏢 Unstop
📍 Delhi