Key Responsibilities:
Follow up with riders for pending and overdue rental payments.
Make daily calls and ensure timely payment recovery.
Maintain rider-wise payment and collection records.
Handle rider queries related to payments and resolve issues.
Conduct welcome calls for recent riders and explain payment schedules.
Achieve daily, weekly, and monthly collection targets.
Coordinate with Accounts, Operations, and other teams when required.
Maintain accurate reports and escalate critical or long-pending cases.
Requirements:
Positive communication and customer-handling skills.
Basic knowledge of Excel/Google Sheets.
Comfortable with calling and follow-ups.
Target-oriented and willing to learn.
Freshers are welcome to apply.