Key Responsibilities
Greet customers and understand their vehicle service/repair requirements.
Conduct preliminary vehicle inspection and record customer complaints accurately.
Prepare and explain Job Cards and estimated repair costs.
Coordinate with Technicians, Workshop Supervisor, and Parts Department for timely repair.
Monitor the progress of vehicles in the workshop and provide regular updates to customers.
Explain recommended repairs, maintenance requirements, and additional work to customers.
Ensure proper approval from customers before carrying out additional repairs.
Conduct vehicle delivery inspection before handing over the vehicle.
Explain completed work, parts replaced, service charges, and future maintenance requirements.
Handle customer complaints professionally and ensure quick resolution.
Maintain proper documentation related to service history, warranty, insurance, and job cards.
Promote value-added services, AMC, extended warranty, accessories,



and other Mahindra service products.
Achieve assigned targets related to labour sales, parts sales, customer satisfaction, and service retention.
Follow Mahindra standard operating procedures and dealership processes.
Coordinate with CRM/CRE teams for customer follow-up and feedback.
Ensure high levels of Customer Satisfaction (CSI) and service quality.

Pay: ₹10,525.54 - ₹50,000.00 per month

Perks:
Commuter assistance
Versatile schedule
Health insurance
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund

Ability to commute/relocate:
Udaipur, Rajasthan (Udaipur): Reliably commute or planning to relocate before starting work (Preferred)

Education:
Diploma (Preferred)

License/Certification:
LMV Licence (Preferred)

Work Location: In person

📌 Customer Service Advisor Full Time Udaipur
🏢 Mahindra K.S.Automobiles
📍 Udaipur