Job Title: General Manager – Operations & Administration

Department: Management / Business Operations

Reporting To: Managing Director / Founder

Location: Bhubaneswar, Odisha (In office)

Team Size: 15–25 Members

Employment Type: Full-time

Experience: 3–10 Years

Role Summary The General Manager – Operations & Administration is responsible for cross-functional execution, operational discipline, and overall departmental performance. Serving as the central operational bridge between the Managing Director and functional teams, this role oversees Sales, Marketing, HR, Service/Support, Operations/Projects, and Accounts to drive organizational efficiency, profitability, and accountability.

Key Responsibilities

- Operational Governance: Direct day-to-day company operations, enforce standard operating procedures (SOPs), eliminate execution bottlenecks, and align cross-departmental efforts with company objectives.
- Team Leadership & Performance: Supervise, mentor, and track KPIs for a 15–25 member cross-functional team. Conduct regular operational reviews, address underperformance, and manage workforce accountability.
- Sales & Revenue Oversight: Monitor sales and inside sales pipelines, evaluate lead-to-conversion metrics, ensure systematic customer follow-ups, and coordinate pricing on high-value B2B/B2G deals.
- Marketing Alignment: Review digital marketing campaigns, SEO, paid media, and field events to ensure high-intent lead generation that directly feeds the sales pipeline.
- Projects, Logistics & Service: Track order-to-delivery workflows, site installations, project handovers, and after-sales service tickets to ensure strict SLA adherence, minimal downtime, and high client satisfaction.
- HR & Office Administration: Oversee recruitment, onboarding, statutory compliance, workplace discipline, attendance tracking, and internal grievance handling.
- Finance & Procurement Coordination: Monitor customer billing,



receivables, collections, and vendor payments. Coordinate procurement of equipment, IT/AV hardware, and services while negotiating favorable terms.
- MIS & Executive Reporting: Prepare and present daily, weekly, and monthly management dashboards covering revenue vs. targets, cash flow, operational efficiency, pending service tickets, and team productivity.

Candidate Profile & Qualifications

- Experience: 3–10 years of cross-functional operational experience in roles such as General Manager, Operations Head, Branch Manager, or Business Operations Lead.
- Industry Background: Prior experience in small-to-mid-sized enterprises handling B2B/B2G sales, projects, IT/AV hardware, technology, or electronics is highly advantageous.
- Leadership Skills: Proven track record of managing multi-functional teams (Sales, Operations, HR, Support) and implementing organizational workflows.
- Technical Acumen: Strong command of MS Excel / Google Sheets, CRM platforms, ERP systems, and MIS report generation.
- Education: Graduate/Postgraduate degree in Business Administration, Operations Management, Engineering, or a related discipline.

Key Performance Indicators (KPIs)

- Revenue & Sales: Sales pipeline conversion rate, quarterly revenue target attainment, and margin retention.
- Operations & Delivery: Order-to-delivery timelines, project milestone completion, and SLA resolution rates.
- Financial Health: Reduction in outstanding days sales (DSO) and strict operating budget adherence.
- People & Compliance: Team productivity metrics, retention rate, and compliance across statutory operations.

Preferred from:

- KIIT University, Bhubaneswar
- Siksha 'O' Anusandhan (SOA), Bhubaneswar
- XIM University, Bhubaneswar
- Utkal University, Bhubaneswar

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits

- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
- Paid sick time
- Provident Fund

Work Location: In person

📌 General Manager – Operations & Administration (Baramunda)
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📍 Baramunda