Job DescriptionJob Title: Customer Support Associate – International Voice Process (Claims Processing/General Insurance)
NLocation: Bangalore (In-Person Interview only)
NAbout WNS: WNS is a leading global Business Process Management (BPM) company and, following its acquisition by Capgemini, is now part of the Capgemini Group. WNS brings deep domain expertise and technology-driven solutions across industries including Insurance, Banking & Financial Services, Healthcare, Travel, Retail, and Manufacturing, helping global organizations enhance customer experience, operational efficiency, and business performance.
NAs part of the Capgemini Group, WNS offers employees the chance to work with leading global clients, gain international exposure, and build expertise across diverse business processes. With a strong focus on innovation, digital transformation, and professional development, WNS provides a dynamic environment for building a successful long-term career.
NWe are looking for enthusiastic and customer-focused professionals to join our International Voice Process – General Insurance (Claims Processing) team. The selected candidates will be responsible for handling inbound and/or outbound customer calls, resolving insurance-related queries,
providing accurate information, and delivering a high-quality customer experience.
NThe ideal candidate should have strong English communication skills, good listening ability, a customer-oriented approach, and the flexibility to work in international shifts.
NKey Responsibilities:
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- Handle customer calls for international clients professionally and efficiently
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- Understand customer requirements and help them with best available options
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- Maintain high standardsof communication and customer satisfaction
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- Adhere to process guidelines and quality parameters
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- Document customer interactions appropriately
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nEligibility Criteria:
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- Graduates with experience in General Insurance or Claims processing of minimum 1 year on paper experience
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- Excellent verbal communication skills in English
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- Customer-focused mindset and problem-solving ability.
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nWork Schedule:
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- 5 days working from office
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- Sat - Sun Weekoff
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- UK Rotational Shift
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nHow to Apply:
NTo apply for this job, click on the below mentioned link and register yourself.
Nhttps://smrtr.Io/ByF2M
📌 General Insurance - Claims Processing (Karnataka)
🏢 WNS
📍 Karnataka