Student Experience Executive

Job Type: Full-Time
Experience: 1–3 Years
Industry: EdTech / Student Support

Job Summary

We are looking for a Student Experience Executive to manage student communication, engagement, feedback, escalations, and follow-ups throughout the student lifecycle. The role involves proactively connecting with students, resolving concerns, and coordinating with internal teams to ensure a smooth and positive student experience.

Key Responsibilities
Conduct stage-wise calls with students regarding onboarding, classes, LMS, assessments, VAS, PMP, and placements.
Understand student concerns and ensure timely follow-up and resolution.
Collect student feedback on trainers and teaching quality.
Manage student queries and escalations received through WhatsApp.
Coordinate with Training, Admissions, Placement, Finance, LMS, and other teams for issue resolution.
Monitor Google reviews and coordinate resolution of genuine concerns.
Maintain accurate records in LMS, CRM, Excel, and internal trackers.
Prepare daily/weekly reports and ensure timely updates.
Follow up on pending cases until closure.




Identify recurring student concerns and share insights with management.

Requirements
1–3 years of experience in Student Support, Student Experience, Customer Experience, EdTech, Telecalling, or Relationship Management.
Excellent verbal and written communication skills.
Solid interpersonal, listening, and problem-solving skills.
Ability to handle difficult conversations and escalations professionally.
Robust follow-up and coordination skills.
Good knowledge of Excel/Google Sheets, CRM, LMS, WhatsApp, and email.
Ability to manage multiple tasks and meet deadlines.

Key Skills

Student Handling | Customer Support | Escalation Management | Calling | Communication | Follow-up | CRM | LMS | Excel | WhatsApp | Problem Solving

What We’re Looking For

Someone who is empathetic, proactive, organized, and excellent at communication, with a solid focus on student satisfaction and timely resolution of concerns.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Service Representative Bengaluru
🏢 Clini Launch Research Institute
📍 Bengaluru