Job Description – Customer Service Associate (Back-office) – International Process

Position: Customer Service Associate (Back-office)

Industry: International BPO / Customer Support

Location: Wanowrie, Pune

Job Type: Full-time | Work from Office

Shift: US Night Shift

Experience: Minimum 1 Year in International Customer Service

Qualification: Undergraduate / Graduate

About the Role

We are hiring on behalf of our client for a Customer Service Associate (Back-office) role. The ideal candidate should have experience in international customer service and possess excellent communication skills to provide professional support through email and chat while ensuring high customer satisfaction.

Key Responsibilities
Handle customer queries via email and chat in a timely and professional manner.
Provide accurate solutions while maintaining excellent customer service.
Record customer interactions and update case details in the CRM system.
Escalate unresolved or complex issues to the appropriate team.
Meet quality standards, productivity goals, and SLA requirements.




Ensure customer satisfaction by delivering prompt and effective resolutions.

Requirements

Minimum 1 year of experience* in International Customer Service.
Excellent verbal and written English communication skills.
Experience in Voice and/or Non-Voice (Email/Chat) support.
Strong customer handling and problem-solving abilities.
Basic computer proficiency and familiarity with CRM tools.

Willingness to work in the US Night Shift*.
Immediate joiners are preferred.

Preferred Skills
Strong interpersonal and communication skills.
Good typing speed and accuracy.
Ability to multitask and manage time effectively.
Customer-focused approach with attention to detail.
Ability to work independently and as part of a team.

What We Offer
Market-market-competitive salary package.
Career growth and learning opportunities.
Supportive and collaborative work environment.
Chance to work with an international customer service team.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Back Office Executive Pune (India)
🏢 GlobalRise HRM
📍 India