What are we looking for?

We are looking for an Associate Manager to join our Policy Servicing team, responsible for ensuring the effective and effective servicing of our policies. The ideal candidate will have a strong understanding of policy administration and servicing, excellent communication and interpersonal skills, and the ability to work in a rapid-paced workplace. The Associate Manager will be responsible for leading a team, managing policy servicing processes, and ensuring compliance with regulatory requirements. They will also be responsible for identifying areas for process improvement and implementing changes to enhance customer satisfaction and policy servicing performance.

What does the job entail?
Manage a team of policy servicing staff to ensure efficient and effective delivery of policy servicing services
Develop and implement process improvements to enhance operational efficiency and reduce turnaround times
Analyze and resolve policy servicing issues, escalating complex matters to senior management as necessary
Collaborate with internal stakeholders to identify and mitigate operational risks




Develop and maintain relationships with external partners to ensure seamless policy servicing operations
Conduct regular quality checks to ensure compliance with regulatory requirements and internal policies
Provide coaching and training to team members to enhance their skills and knowledge
Manage and track policy servicing metrics to ensure key performance indicators (KPIs) are met
Develop and maintain reports to present to senior management on policy servicing performance and trends
Identify opportunities for process automation and implement changes to enhance efficiency

Work Experience

1 - 4 Years

Essential Qualification

Graduate

Preferred Skills
Policy analysis and development
Policy implementation and management
Policy servicing and customer relationship management
Compliance and risk management
Business process improvement and optimization
Team leadership and management
Policy documentation and reporting
Policy communication and stakeholder engagement
Policy change management and implementation
Data analysis and policy evaluation

📌 Associate Manager Policy Servicing Mumbai
🏢 HDFC Life
📍 Mumbai