Department: Service
Location: Veer Mahindra (Kannur / Kanhangad)
Reporting To: Service Manager / AGM – Service

Job Summary:

The Senior Service Advisor plays a dual role — managing a key set of customers while also mentoring junior advisors. This position focuses on driving revenue through high-end jobs, handling priority customers, resolving escalations, and ensuring high customer satisfaction across service operations.

Key Responsibilities:
Handle premium customers, fleet clients, and repeat job escalations
Lead job card quality, concern diagnosis, estimate explanation, and upselling
Train and support junior Service Advisors in process compliance and customer handling
Monitor live WIP for assigned jobs and expedite critical repair timelines
Collaborate with workshop, parts, and CRM teams for seamless workflow
Ensure all job cards are closed with transparent repair notes and proper billing
Drive AMC, RSA, insurance, and VAS penetration from the front




Conduct daily morning huddles and end-of-day review with team

KPIs:
High-Value Job Card Count & Revenue
Team Job Card Audit Accuracy
VAS / AMC / RSA Targets
Repeat Job Recovery / Resolution Cases
Advisor Training & Grooming Support
CSI / Complaint Escalation Management

Requirements:
Diploma/Degree in Automobile or Mechanical Engineering
3–6 years of service advisor experience in the automotive industry
Solid technical understanding and customer communication skills
Proven upselling, team coordination, and issue resolution ability
DMS, MS Excel, and process knowledge

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Advantages:
Cell phone reimbursement
Commuter assistance
Flexible schedule
Health insurance
Internet reimbursement
Leave encashment
Provident Fund

Work Location: In person

📌 Senior Service Advisor Kannur
🏢 Veer Mahindra
📍 Kannur