Handle front office operations and welcome customers, visitors, and service-related enquiries.
Attend incoming customer calls and provide basic information regarding service support.
Make regular CRM calls to existing customers for service follow-up and customer satisfaction.
Follow up with customers regarding scheduled maintenance, service requirements, and pending complaints.
Maintain and update customer and machine details in the CRM system.
Coordinate with Service Engineers and the After-Sales Service team for customer requirements.
Track open service calls and follow up for timely closure.
Contact customers after service completion to collect feedback and ensure satisfaction.
Schedule service appointments and coordinate with customers for machine inspections and maintenance.
Record customer complaints, enquiries, feedback, and follow-up details accurately.




Prepare daily/weekly CRM calling reports and service follow-up reports.
Coordinate with spare parts and service teams regarding customer requirements.
Support the service team in warranty, AMC, service contract, and customer documentation.
Maintain proper records of customer communications and service history.
Ensure qualified communication and a positive customer experience.
Perform other front office and back-end service coordination activities as assigned.

Pay: ₹12,000.00 - ₹15,000.00 per month

Perks:
Cell phone reimbursement
Health insurance
Internet reimbursement
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Front Office Staff Perumbavoor
🏢 ICONES EQUIPMENTS
📍 Perumbavoor