Customer Support Executive – Airtel Gold Voice Process

Process: Airtel Gold – Voice Process
Location: Indore
Job Type: Full-Time
Qualification: Graduation Mandatory
Working Days: 5 Days Working
Week Off: 2 Rotational Week Offs
Shift: Rotational Shifts
Salary: Up to ₹15,500 CTC per month, based on interview and experience
Training Duration: 45 Days
Training Stipend: ₹400 per day

Job Overview

We are looking for Customer Support Executives to handle customer interactions for the Airtel Gold Voice Process. The role involves assisting customers with service-related queries, providing accurate information, and maintaining a high standard of customer service.

Key Responsibilities
Handle inbound customer calls related to Airtel Black services.
Assist customers with billing, plans, and service-related queries.
Understand customer concerns and provide appropriate resolutions.
Provide accurate information regarding products and services.
Maintain qualified communication throughout customer interactions.
Record and update customer interaction details as required.
Follow process guidelines and quality standards.




Work towards maintaining a positive customer experience.

Eligibility Criteria
Graduation is mandatory.
Freshers and experienced candidates can apply.
Good verbal communication skills.
Basic computer knowledge.
Good customer-handling skills.
Ability to understand and resolve customer queries.
Comfortable working in rotational shifts.

Training
Training Duration: 45 Days
Training Stipend: ₹400 per day
Training and process requirements will be explained during the selection process.

Compensation & Benefits
Salary up to ₹15,500 CTC per month, depending on interview performance and relevant experience.
5 days working.
2 rotational week offs.
Rotational shift schedule.
Structured training and process support.

Ideal Candidate

Candidates with positive communication skills, a customer-focused approach, basic computer knowledge, and the ability to work in a voice-based customer support workplace are encouraged to apply.

Pay: Up to ₹15,500.00 per month

Work Location: In person

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