Job Description
Monitor and assign all incoming leads/queries in CRM on time.
Check and manage leads from IVR, Facebook, E-Uttarachal, EasySocial, Interakt and other portals.
Check pending/unassigned queries and ensure timely assignment.
Verify IVR-to-CRM data synchronization and accuracy.
Distribute lead data among agents and maintain agent sheets.
Prepare daily lead reports and MIS.
Monitor Lead Assignment Accuracy and Lead Response Time.
Coordinate with Google Ads and Marketing teams for lead-related activities.
Manage calling data, old customer data, Dead → Active and Missed → Active leads.
Check fake, duplicate and irrelevant queries and return them where required.
Upload packages/data on lead portals and coordinate for lead requirements.
Keep all CRM,



sheets and query records updated.
Identify errors, operational issues and suggest process/system improvements.

Key KPIs
Timely Lead Assignment
CRM/Data Accuracy
Lead Assignment Accuracy
Lead Response Time
Pending Query Management
Daily Reporting Accuracy
IVR-to-CRM Sync Accuracy
Coordination & Follow-up
Lead Reactivation Support

Required Skills

CRM knowledge, Excel/Google Sheets, data management, reporting, coordination, attention to detail, time management and positive communication skills.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Data Entry Operator/computer Operator Delhi (India)
🏢 Namaste India Trip
📍 India