We are looking for a Contact Centre Associate – H2R to provide qualified Tier 1 support to employees and managers through phone, email, chat, ServiceNow/Myhr, and Workday.

Key Responsibilities
Handle standard Hire-to-Retire (H2R) employee queries
Provide accurate and timely support using SOPs, FAQs and knowledge articles
Document, categorize, route and close cases accurately
Manage escalations and ensure timely resolution
Maintain data privacy and confidentiality
Deliver a positive employee experience

Requirements
Bachelor's degree in HR, Business Administration, Business Operations or related field preferred
2–4 years of experience in contact centre, HR Shared Services, customer service or service desk
Solid communication, active listening and problem-solving skills
Experience with ticketing/case management systems preferred
Ability to work in an SLA-driven workplace

Language Requirements

Candidates should have English + French proficient

Preferred: Experience with Workday, ServiceNow/SNOW, HCM or similar HR platforms.

Pay: ₹8,546.62 - ₹35,904.92 per month

Work Location: In person

📌 Contact Centre Associate – Hire To Retirer Pune
🏢 Language Services Bureau
📍 Pune